Apart from your products and customer service The other major factor that can affect SaaS businesses’ customer satisfaction is the website. Ideally, your website should be simple to navigate and easy to use. The best judge of how it performs in real life are your actual customers. However, this can only be achieved with the help of a great website feedback tools. There are so many choices there that figuring out feedback software can take a lot of time.
This is why we chose to reduce the list of the top website feedback tools to just the top 13.
The tools that are used to gather feedback from customers on your website can assist you in creating an approach that provides you with statistics about how your customers interact with your website as well as how much they’re enjoying the experience, and whether they have encountered bugs.
Best Website Feedback Tools
Saasfe provides a website feedback and provides tracking software that helps manage every phase of feedback from the recording of feature requests to prioritizing features in order to provide on the plan of the product and sharing updates with the changelog of the product.
It allows you to keep track of and analyze the feedback of users, and later arrange and analyze it all in one place. You can also update customers with latest feedback and inform users about the latest developments by publishing notes.
Saasfe Pricing: Beginning at $24 per month.
Use scenarios: Best for tracking features requests, feedback on websites as well as online feedback, ideas management tools feedback widget and feature voting feedback in the app road mapping, an update log for the product.
Userback is a visually-based feedback tool. The browser extension they offer allows you to gather feedback a breeze.
The application allows users to make complaints about bugs by submitting screenshots with annotations or pinned comments. You can also leave comments on the screen, or screens recordings. Users can choose from three options when making feedback: sketch on screen record feedback, or make general notes.
The company claims that its software is best suited for software developers, product managers and customer service.
Userback integrates with a variety of the most popular tools, however, it’s not compatible with popular programs such as Amplitude, Mixpanel, and ProductBoard. It’s worth noting that in order to utilize integrations, you must join The Startup plan.
Overall, it’s an excellent tool for capturing more detailed feedback from more enthusiastic and active users. The drawback is that you could not get as much insight and it might take longer. In addition, new visitors may not be interested enough to invest long looking for feedback.
There’s a 14-day free trial, for which you don’t require an account with a credit card. The most affordable paid program, named Solo cost $16 per month.
Informizely’s feedback button lets you to set up customized surveys. You can create as many questions you like and then divide the survey into sections for easy completion.
You can decorate this feedback buttons with your logo , and enhance your brand’s image by adjusting the colors and text and the survey’s animation and position.
Advanced options for targeting allow you to show or hide the button. It is also possible to have multiple buttons, each of which serves each with a distinct function.
Their dashboard for reporting determines your score as well as counts, percentages of rolling averages, and much more. Word clouds that are interactive allow you to analyze text easier and quicker. Also you can also distribute live reports by means of hyperlinks that can be shared.
On the other hand, Informizely doesn’t offer many integrations, but they do integrate with popular tools such as Google Analytics or Fullstory..
Additionally, you are able to only send three types of surveys: web-based email, link, and website So you won’t be able to gather feedback throughout every step of your funnel
Prices start at $55 per month. You can also try the premium plan at no cost up to 14 days.
MOpinion is at the pricey side of this list of tools for managing feedback. This is why we suggest it to large businesses or large enterprises.
mOpinion has templates for the NPS, CES and CSAT as well as the ability to create custom surveys using the drag-and drop user interface. There are a variety of question types to pick from, including multiple-choice, radio buttons and open comments.
You can have a completely personalized experience by altering the button for feedback. The surveys that are generated through the widget will be responsive and can be adjusted to any sizes of screens.
Intelligent targeting is dependent on live events as well as the behaviour of your customers. In this way, feedback can be provided in the context of your visitors’ behavior to achieve the best outcomes.
Plans that are paid start from $229 per month. There is no trial for free for the time being.
This software provides feedback using its own NudgeTM widget. This feature was created to make the website as well as app feedback collection discreet and specific.
There are a variety of templates you can choose from. They are all completely customizable and come with advanced options for targeting.
One of the major benefits for website feedback tools is the fact that the questions are relevant to the place that customers are on the site or what’s they’re up to. The options for targeting also take into consideration the type of customer they are, how often they visit the website and much more.
Qualaroo ensures that its software is light and will not slow down the speed of your website or hamper performance. Data-intensive results are presented as visual reports that allow you to share the results with the entire employees of the team.
The tool works perfect to use for customer service and research on user experience and designers.
Pricing-wise, Qualaroo charges $0.0008 for every month’s tracked pageview.
GetFeedback is owned by SurveyMonkey provides website owners and professionals make it easier for collecting immediate feedback. They offer connection to Salesforce to provide immediate feedback from customers.
GetFeedback provides real-time alerts as well as automated integration into existing tools. It is possible to incorporate surveys as widgets in any content on your website to enhance the impact and efficiency of your site.
There is no need to be a programmer since the process is mostly about copying and paste of the code the program generates. It’s only a couple of clicks to create complete, conditional surveys that respond to respondents’ questions.
The program allows you to modify the style to blend seamlessly into your website.
For pricing, it is best to get in touch with GetFeedback to receive a customized estimate.
HotJar provides instant feedback on how users are using your site.
You’ll get a better understanding of the features that are the most popular or on which pages people spend the most time on your website. You’ll receive precise data on the locations where visitors click or scroll.
HotJar also offers heatmaps , and provides data to assist you in making the right decisions regarding adjustments, design changes or A/B testing.
This tool is perfect for e-commercecompanies, UX designers as well as product managers. It’s an excellent supplement in any Product Feedback Toolkit.
HotJar plans begin at $39 per month. There’s a no-cost version.
Usersnap is a low-cost website feedback tools that is specialized on microsurveys (short surveys that contain only one question).
Surveys on Usersnap allow users to submit bugs using screenshots, and their scores are easy to follow and analyze.
The pricing for Usersnap starts at just $16 monthly.
Feedbackify is a different tool that is based on feedback from a context. It allows users to give feedback and data right on the website , without having to go off the site or interrupt their experience on the website.
Visitors are not required to sign up or give any details, which can help increase responses. This can help protect the privacy of respondents, even though it is possible that you are unable to identify the respondents in any way.
You can modify feedback channels using your brand. The drag-and-drop editor allows you to create widgets that fit the style of your website.
Install the widget that you have created simply by copying and pasting in the code your editor creates and then pasting it into the HTML of your site’s HTML.
Plans begin at $19 a month.
Visitors can provide feedback by sending an annotation, screenshot, and metadata. The responses are posted to bugherd’s Task Board. The dashboard records information until it is completed and ensures that you don’t forget to end your feedback loop.
The plan offers a 14-day trial for free. trial. Standard plan: Standard plan is $39 for a month and can accommodate five members in your team.
CrazyEgg Website feedback software is built on heatmaps and data analytics. The information gathered will show where the majority of the activities take place, which will allow you to determine your most effective features and improve the efficiency that your website navigation has.
The drawback is that the reviews show an arduous learning curve. The interface is brimming with reports and maps loaded with data which, when you are able to comprehend the interface, offer a wealth of information from customers.
CrazyEggs packages start as low as $24 per month. The trial is free however, you’ll not be able to try the product until you have installed the HTML code to your website.
gleap.io lets users complain about issues, ask for features and even reach out to your team.
Visitors can make use of a customized pen to draw directly on your site for the ultimate convenience in communicating. It is also possible to document the issue in the event it happens to ensure that your team of developers can pinpoint exactly what they are solving without having to go through text or data.
It is possible to close this feedback loop within the interface using chat. Gleap.io integrates with applications like Slack Click Up and Asana.
There’s a free plan that lets you benefit from 1 project per month , and keep your data for one day. Paid plans start with a monthly fee of $29. You’ll need your credit card information to try the trial.
Getsitecontrol is an web-based pop-up creator. It allows you to set up widgets using parameters such as the location the scroll depth, language as well as the time of page and the intent to exit.
The entire process takes place within the editor, and it doesn’t require any coding knowledge. Getsitecontrol comes with a plethora of templates gallery, a variety of integrations as well as live chat service.
Apart from website feedback Popups from Getsitecontrol can aid in building an email list, collect customers to sign up, and even close sales.
While the majority of reviews are favorable, customers complain about the lack of customization options. However it’s a cost-effective alternative to more sophisticated websites and tools for feedback from customers.
It is a fully-featured trial that is available without credit card required. Paid plans begin at $9 per month.
The Wrapping Up
I hope this article helped make the process easier to make an informed decision on the website feedback software that is going to best suit your needs.
Many of these website feedaback tools such as Saasfe, provide trial periods for free that you can use to make an informed choice. We’re also willing to hear any feedback, so please let us know. What are your experiences with our site? Did we leave out any other tools that you believe are worthy of inclusion in this list?